Elements and Performance Criteria
- Identify mutual interest
- Gather information on extent of past contact and positive or negative outcomes for own and external organisation
- Identify expectations of initiating organisation
- Analyse the breadth, depth and complexity of external organisations’
- Discuss expectations, ability to meet those expectations, and areas of mutual interest with internal and external representatives
- Determine contribution of relationship
- Identify muda (waste) arising from relationship
- Classify muda (waste) into necessary or unnecessary
- Set key performance indicators (KPIs) for future relationship
- Manage the relationship
- Develop systems to enhance mutual benefit and value contributions from relationship
- Develop systems to minimise and control necessary muda (waste) without causing harm
- Eliminate unnecessary muda (waste) without causing harm
- Monitor KPIs and determine future strategy for the relationship
- Continue to manage or terminate the relationship in a manner which enhances the organisation